helpful information for parents
Please see below some frequently asked questions. If your query is still not answered, please do not hesitate to contact us via email or on social media, and one of our camp specialists will be in touch. We monitor our emails at a variety of times across every day in the week, to match parent availability.
📧 contact@nextlevelcamps.co.uk 📞 020 3355 6534
Do children need to attend for a full week?
No - children can attend for as little as one day or as many days as you wish. Bookings of 5 or more days automatically receive £20 off at checkout. As no two days are the same, every day brings a new adventure!
What should my child bring to camp each day?
For the best day at camp, please bring: A reusable water bottle A healthy packed lunch (nut-free) Swimwear, towel and goggles (where applicable) Weather-appropriate clothing A big smile! All other equipment is provided. Please leave toys and valuables at home, as we cannot take responsibility for lost or damaged items. For our Early Years campers, we recommend bringing a spare change of clothes, just in case of any little accidents.
What if my childcare needs change?
We understand that plans can change. If your childcare needs change, we can transfer your booking to alternative dates or provide future camp credit, with no administration fees. Refund requests are considered on a case-by-case basis, as staffing and site commitments are often arranged in advance based on booking numbers and child-to-staff ratios. Where possible, we will always do our best to help and provide a refund where we can.
What is your staff-to-camper ratio?
At Next Level Camps our staff-to-camper ratio has been carefully curated to ensure the best possible camp experience. We have a smaller ratio than the Ofsted recommendation, meaning closer care and attention from our camp staff. Our ratios are as follows: Level 1: Early Years - 1:6 Level 2-4: All other Key Stages - 1:14
What qualifications do your staff hold?
All staff are DBS checked, trained and vetted before working at camp. Our teams include qualified teachers, childcare professionals, sports coaches, lifeguards and first aiders, with every camp led by an experienced Camp Leader.
Do you offer swimming?
Yes! All of our camp locations offer swimming as part of the programme. As facilities vary between sites, please check your chosen camp location for details.
Do you offer a parent referral scheme?
Yes! Refer a new family to Next Level Camps and both families will receive £10 credit to use towards future bookings. There is no limit to the number of families you can refer, and after 5 successful referrals you'll earn a free day at camp.
Do you offer HAF-funded places?
Yes. At selected locations, we offer fully funded places through the Holiday Activities and Food (HAF) programme for children who are eligible for benefits-related free school meals. Availability varies by location and season, so please check your chosen camp or contact our team for the latest information.
What kind of activities and programs do you offer at camp?
At Next Level Camps, children enjoy a varied programme of sports, games, creative activities, team challenges, outdoor adventures, STEM activities and free-choice sessions designed to keep every day exciting and engaging. Activities vary by location, so please check your chosen camp for full details. Some sites also offer specialist camps and activities, including swimming, climbing, archery, football, performing arts and more.
How do you keep
children safe at camp?
The safety and wellbeing of every child is our highest priority. All staff are DBS checked, trained and vetted, with many holding teaching, childcare, first aid and safeguarding qualifications. We maintain age-appropriate staff-to-child ratios, complete thorough risk assessments and follow robust safeguarding, health and safety, and emergency procedures at all times.
Do you offer half days?
Yes. Most of our camp locations offer a range of ticket options, including half days and shorter sessions, allowing families to choose the childcare that best suits their needs. Available session times vary by location, so please check your chosen camp for details.
How can I contact the camp during the day?
Each camp has a dedicated camp phone carried by the Camp Leader, making it easy to get in touch throughout the day, including via WhatsApp. Our Head Office team is also available from 7am–7pm during camp seasons and 10am–5pm during term time to support with any queries.
Can I pay with Tax-Free Childcare and Childcare Vouchers?
Yes. We accept both Tax-Free Childcare and Childcare Vouchers. Our booking system, Pebble, integrates directly with these payment methods, making the process quick and straightforward.
Are meals provided?
Parents should provide a healthy nut-free packed lunch, snacks and a refillable water bottle each day. Some camps may offer additional food options or catered lunches, so please check your chosen location for details.
How does collection work?
For your child's safety, children can only be collected by authorised adults listed on their booking, using the collection password. If collection arrangements change, please let the Camp Leader know as soon as possible so we can update our records.
What are your camp opening hours?
Our camps are open from 8:00am to 6:00pm, with a variety of session options available at most locations, including full days, half days and shorter sessions. Specific timings vary by site, so please check your chosen camp location for details.
